Shipping Policy

Effective Date: April 26, 2026

At SnagTheBag, each order is handled with care to ensure items are shipped securely and efficiently. The following outlines our shipping, delivery, and related policies for customer orders and seller shipments.

Processing Time

Orders are typically processed within 2–5 business days.

Orders placed on weekends or holidays will be processed on the next business day. Processing times may be extended during periods of high order volume.

Shipping & Delivery

Shipping methods and estimated delivery times are displayed at checkout. Please note:

  • Delivery timelines are estimates and are not guaranteed

  • Delays may occur due to carrier operations, weather, or other circumstances beyond SnagTheBag’s control

  • All orders are shipped via third-party carriers

  • Tracking information will be provided once your order has shipped

Signature Requirement

Due to the value of our items, signature confirmation may be required upon delivery.

SnagTheBag reserves the right to require a signature on any order at its discretion. If delivery is completed without a required signature (whether waived or otherwise released by the carrier), the customer assumes full responsibility once the item is marked as delivered.

Shipping Address & Order Verification

To help prevent fraud, we may review and verify order details prior to shipment. This may include:

  • Confirming billing and shipping information

  • Requesting additional verification

  • Contacting the customer directly for confirmation

Failure to provide requested information may result in shipment delays or order cancellation.

Order Changes

Once an order has been placed, modifications are not guaranteed. If a shipping address is changed after checkout:

  • The customer assumes full responsibility for any resulting delivery issues

  • SnagTheBag is not liable for misdelivery resulting from address changes

Lost or Stolen Packages

SnagTheBag is not responsible for packages that are marked as delivered by the carrier. Customers are responsible for ensuring secure delivery locations and availability to receive packages when required. All claims related to lost or stolen packages must be resolved directly with the carrier.

Prepaid Shipping Labels (Seller Shipments)

In certain cases, SnagTheBag may provide a prepaid shipping label for items submitted for review or buyout. When a prepaid label is provided:

  • Items must be securely packaged and shipped using the label and designated carrier provided by SnagTheBag.

  • Sellers should retain proof of carrier acceptance until SnagTheBag confirms receipt.

  • Transit protection begins once the package has been documented as accepted by the designated carrier and is subject to applicable carrier or insurance terms, limitations, and exclusions.

  • SnagTheBag is not responsible for loss or damage occurring before documented carrier acceptance or resulting from insufficient packaging.

  • Use of an alternate shipping method or label without prior approval may void any transit protection provided by SnagTheBag.

  • Sellers agree to reasonably cooperate with SnagTheBag, the carrier, or insurer if documentation is required in connection with a loss or damage claim.

Prepaid labels may not be available for all locations, including international addresses, P.O. boxes, or restricted regions.

International Shipping

SnagTheBag currently offers international shipping to a limited number of countries and destinations. Available shipping options will be displayed at checkout based on the delivery address.

International orders may be subject to customs duties, import taxes, brokerage fees, and other charges imposed by the destination country or local authorities. All applicable duties, taxes, customs charges, and related fees are the sole responsibility of the buyer and are not included in the purchase price or shipping cost.

SnagTheBag is not responsible for delays resulting from customs processing or other import procedures.

Refusal or failure to accept an international shipment, including refusal to pay applicable duties, taxes, or fees, does not constitute an approved return. Any costs incurred as a result may be deducted from amounts otherwise refundable, to the extent permitted by law.

Shipping Fees

Shipping costs are calculated at checkout and are non-refundable, except where required by law or where SnagTheBag expressly agrees otherwise in writing.

Return Shipping Fees

Unless otherwise stated in writing by SnagTheBag or required by applicable law, customers are responsible for all return shipping costs, including carrier fees, packaging, and insurance where applicable.

Return shipping instructions must be followed exactly as provided. SnagTheBag is not responsible for items lost or damaged during return transit when the customer arranges shipping independently.

In cases where a return is approved due to an error by SnagTheBag (such as incorrect item shipment or verified product discrepancy), SnagTheBag may, at its sole discretion, provide a prepaid return label or reimburse reasonable return shipping costs.

All returned items must be shipped in the same condition in which they were received and must include all original packaging, accessories, and documentation where applicable.

Contact

SnagTheBag
hello@snagthebag.com